Operational Risk Manager Bank

Operational Risk Manager

We are looking for a an operational risk manager for the growing Retail Banking department. The Operational Risk Manager is part of Retail Banking. You will liaise with Risk Management of Retail Banking, Legal, Compliance, Operational Risk Management) and Internal Audit.


As Retail Bank Operational Risk Manager, you facilitate the business and monitor if the internal control framework of Retail Bank is complete and correctly functioning. In addition, you monitor whether the Business has been taking the correct control measures to mitigate operational risks. You facilitate management whether it acts in line with the risk management policy. Furthermore you will be involved in operational control topics such as outsourcing, operational risk events and business continuity.

 Operating Control/1st line Risk Management:

  • Coordinates and executes Risk Control Self-Assessment and ICS updates (incl. CERRIX);
  • Challenges / gives pro-active advice towards risk & control issues within Retail Banking, based on the above;
  • Ensures alignment with policies, standards and planning of central ORM unit.
  • Participates in ORM Champions meeting
  • SPOC on Operational Risk for the international Retail Bank offices
  • Monitors and chases realization of Measures of Improvements;
  • Register Operational Risk Events
  • Advice and challenge outsourcing operational control activities
  • Coordinates Quarterly Retail Banking Dashboard
  • Managing of Control Framework Retail Banking
  • Monitor compliance with outsourcing EBA guidelines
  • Coordinate ISAE 3402 assurance on DGS processes

 Policies, Procedures and Processes:

  • Coordinates AO/IC process descriptions updates;
  • Gives advice for process optimizations;
  • Ensures alignment with policies, standards and planning of central ORM unit.
  • Coordinates Policies and Procedures updates.

 Business Continuity:

  • Prepares and coordinates Business Continuity tests
  • Ensures updates Business Continuity organization and administration for Retail Banking
  • Ensures alignment with policies, standards and planning of central BCP unit;
  • Gives advice for Retail Banking BCP optimizations.


  • Profile of the candidate experienced in professional in operational Risk Management and / or adjacent Non-financial risk related roles.
  • We are looking for a person who is self-starting, constantly looking for opportunities, also outside her or his key responsibilities. When organizing your work in an efficient and effective way, you can have the possibility to play a role in projects within Retail banking or in new initiatives which always be there within the Retail Banking business.
  • Fluent in Dutch is preferred, because a lot of key internal and external documentation on products and processes is written in Dutch.
  • A background in financial services (Retail Banking, Mortgages, Savings specifically) is considered a plus.
  • Above responsibilities and task are not carved in stone, there will be a lot of room to develop your own function within the growing Retail Bank.


You will have the opportunity to work for a relatively small bank with a very dynamic and informal culture. You will have a direct impact on both the bank and its clients. Being an Operational Risk Manager will give you substantial responsibilities, direct exposure to senior management and enable you to understand how the bank works. This is a unique opportunity in which you can best showcase your talents. Furthermore we nurture our entrepreneurial and inventive culture by providing modern flexible devices and working spaces. You can therefore work where and when you want which improves your performance and work-life balance.

For information; Dick Macrander – 06-33315227